About Support

Implementation: Getting You Going…

Decorus includes an implementation plan to get you up and running. We will guide you through the initial processes as we get to know your business and build relations. With every property management team working differently, it is important for us to understand how your business operates from the start.

We want our customers to feel comfortable using Decorus. Our training sessions will guide you through the basic set-up including financials.

Implementation Training:

Detailed online data entry session (2 hours)

Detailed online financial posting session (2 hours)

Detailed online service charge session (if applicable)

Additional Training

If you require extra training we do offer it at an extra cost with off the shelf sessions, carried out online on a specific aspect of the software or bespoke sessions, tailored around your needs. These can be held at our training room in Sheffield or we can come to you (enquire for prices).

Our dedicated support team are available to deal with any technical or other software issues.

The software comes with 90 days support (from the day of installation). If you decide to continue with support we offer the service at an additional cost, payable on an annual or monthly basis.

Support Includes:

• Telephone Support (on a ticket request in the Support Suite)
• E-mail Support (on a ticket request in the Support Suite)
• Remote assistance as we log on to your computer to resolve your issue (on a ticket request in the Support Suite)
• Data repair on Decorus related issues (on a ticket request in the Support Suite)
• Software updates

We aim to respond to your ticket within 8 working hours. 90% of tickets are responded to within 1 hour of being issued.

If you feel that the software is missing a specific feature that your business requires, we also offer a bespoke service upon request.