Decorus for Sage - Support - Decorus

Decorus for Sage – Support

Submit your support ticket here

Submit a ticket

Fill out the form to the right and a member of our support team will get back to you.

You can also submit a ticket via the software, using the Help button on the overview screen or the ? button on the top command bar.

Submitting a ticket here or in the software is the fastest way to get a response from our support team. Tickets logged over the phone must be verified first and may take longer to get a response.

My Repairs Online – Tenant Repairs Portal

My Online Repairs has a direct integration with Decorus that gives your tenants an easy-to-use, branded portal for reporting repairs — with QR codes, AI assistance, and instant notifications to you and your team. With a customisable repair portal, your tenants are guided through a structured form, including issue type, photos, assisted description and their submissions flows directly into Decorus. No missed emails and no re-entering details.

  • Customisable Portal: Make the portal your own. With your logo, colours and details.
  • Customisable Categories: Configure categories to fit your properties, tenants and business.
  • Upload Images: Tenant are just limited to words they can show you the issue, helping you identify the best course of action.
  • AI Assistant: When tenants attach images they can ask AI to help them describe the issue and in some cases offer tips on minor issues.
  • Email & SMS notifications: When submissions are made selected users will receive notifications via email and SMS.
  • Decorus Integration: Any submissions made through the portal will automatically be posted in the work orders module. Any submitted infomation will be uploaded to the created task in Decorus

My Repairs Online is currently offering a limited number of customers a free trial. To start your free trial, please register your interest below.

Start your 3 month free trial

My Repairs Online - Decorus Integration


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